Frequently Asked Questions

Do I have to make reservations and purchase tickets in advance?

You may walk-in for a tour, however purchasing tickets in advance is highly recommended.  Our tours have limited seating and frequently sell out in advance.

Are children allowed on your tours?

Absolutely!  We welcome children of all ages!  Children between the ages of 6 and 12 will receive a discount and children 5 and under are FREE.

What do we need to bring or wear?

You should always check the weather before your tour and always dress appropriately to the weather conditions.  Please bring a hat, sunglasses, and sunscreen if you like.  It is always a good idea to bring a windbreaker or fleece, especially early or late in the season.

What time should we arrive?

Please arrive at least 15 minutes prior to departure.

Where do I park?

We have ample FREE parking.  Motorhomes and Motorcoaches welcome!

Will I need a passport?

No, passports or visa are not required for our Tours

Will the tour go out if it is raining?

Yes, our boats are covered and we do go out in the rain.

Are food and drinks allowed on a tour?

We do not have concessions on board our boats, however we do have concessions on shore prior to boarding and you are welcome to bring food and drink aboard with you.  Picnic lunches are available for any tour from our concession stand.  Alcoholic beverages are not allowed on tours traveling in Canadian waters.

Is there a bathroom on the boat?

Yes, there is a head/restroom on all our boats.

Is smoking allowed on board the boats?

Smoking is not permitted on the docks or aboard our vessels.

Are pets allowed?

Pets are not allowed at Boldt Castle on Heart Island or Rock Island Lighthouse on Rock Island.  Service animals are allowed.

Can I take the Boldt Castle/2 Nation Tour and Rock Island Lighthouse on a Glass Bottom Boat Tour in the same day?

Yes.  We suggest you take the 10:15am Rock Island Lighthouse on a Glass Bottom Boat Tour and the 1:30pm Boldt Castle/2 Nation Tour.

Can I take either Boldt Castle/2 Nation Tour or Rock Island Lighthouse on a Glass Bottom Boat Tour and the Grindstone Island/2 Nation Tour in the same day?

Yes.  We suggest you take either the 10:00am Boldt Castle Tour or the 10:15am Rock Island Lighthouse Tour and the 3:00pm Grindstone Island/2 Nation Tour.

Will I see the same things on the Boldt Castle/2 Nation Tour and the Grindstone Island/2 Nation Tour?

No.  Both tours cover different areas of the St. Lawrence River in the U.S. and Canadian Waters.

Does the Grindstone Island/2 Nation Tour stop at Grindstone Island?

No, this is a continuous tour without stops

Do I take a different boat to return from either the Boldt Castle/2 Nation Tour or Rock Island Lighthouse on a Glass Bottom Boat Tour?

No,  you will re-board the same boat with the same crew to continue your tour.  Our boat and crew remain at the Boldt Castle dock or Rock Island dock for each tour.

Do you offer group rates?

Yes!  Groups of 20 or more will receive a discount.  To be eligible for the discount we require one payment for the entire group

Do you offer private cruises?

Yes!  We offer private cruises/tours from May through November.  Contact our group tour department for information about private parties, special events, weddings, bachelorette parties, etc.!  We welcome Motorcoach Groups and offer complete tour planning services including step-on-guides

Is it customary to tip the crew?

Yes, it is customary, but completely at the discretion of our guests.  They are greatly appreciated.

 

 

 

 

 

Contact Info
Phone (315) 686-4820
Map Marker

39621 Chateau Lane

Clayton, NY 13624